Thursday 31 March 2022
A strategic objective for any growing and ambitious consultancy is for consistently excellent service delivery.
There are many component parts to achieving this ‘upper quartile’ brand reputation, not least staff quality and training. But the absolute foundation is the existence of a practically designed service delivery framework and a quality management system (QMS).
In this session, Dom Moorhouse, Growth Expert, will encourage you to get beyond the ‘hygiene factor’ treatment of service delivery and quality management to truly strengthen your client relationships. He will share his own real-world experience of the pragmatic application of well-designed systems and provide immediately actionable examples and actions to embed the habit of service excellence in your consultancy.